Preparing for the Emotional Intelligence Workshop

In keeping with our commitment to offer development opportunities to our members, we are pleased to announce that our upcoming conference in Indianapolis will include a development program focused on Emotional Intelligence, presented by Rhonda Waters.  We have chosen this topic because there is so much research that suggests that Emotional Intelligence provides many insights into the age-old questions about what makes some people more successful than others.  Some of the statistics regarding the effects of Emotional Intelligence are pretty dramatic.

To get the full benefit of our workshop and to enhance the practical application of the content, we are asking that you go online and complete an emotional intelligence self-assessment. Emotional Intelligence can be developed, and the first step is to aRhonda Watersssess your current capability, so we are asking you to complete the Emotional Intelligence Appraisal® which you will access with the unique passcode we are providing for you.  Once you have completed the online assessment, you will receive a comprehensive Emotional Intelligence Appraisal® Report and Action Plan that is based on your results. The results of this assessment will help you to determine your baseline and how you can develop the four core emotional intelligence skills, including self-awareness, self-management, social awareness and relationship management.  During our workshop, we will help you understand the theory and practical applications of emotional intelligence as well as develop an Action Plan for developing those areas of EI which are the most important for your personal and professional development.

Below is some background information and next steps that will be helpful:

What is Emotional Intelligence?

Since 1990, when the term Emotional Intelligence (EI) was first referred to in a small academic journal, there has been an explosion of research providing solid data and pointing to EI as what “sets star performers apart from average.”  With proven impact, especially in the areas of leadership, customer service and sales, companies worldwide routinely look through the lens of EI for hiring, promoting and developing their employees.  Emotional intelligence is defined as, The capacity for recognizing our own feelings and those of others, for motivating ourselves, for managing emotions well within ourselves and in our relationships.”  Research shows that for jobs of all kinds, emotional intelligence is twice as important for success as IQ plus technical skills.  The higher the level of a job’s complexity and authority, the greater the impact of outstanding performance on the bottom-line. We are talking about “hard” results such as improved profitability from higher productivity, increased sales, and lowered costs as well as “softer” results such as increased morale and motivation, greater cooperation, lower turnover and loss of talent.  The good news is that unlike IQ and personality style, which are relatively stable from an early age, emotional intelligence can be developed, so through commitment and practice, we can all develop this critical success factor!

Why is Emotional Intelligence Important?

 Emotional intelligence is more than 85% of what sets star performers apart from average performers. The significant positive impact of emotional intelligence in organizations has been well researched and documented.

  • 85-95% of the difference between a “good leader” and an “excellent leader” is due to emotional intelligence.
  • 75% of careers are derailed for reasons related to a lack of EI competencies – lack of interpersonal skills, unsatisfactory team leadership during difficult times or conflict, inability to adapt to change or elicit trust.
  • The reasons for losing customers and clients are 70% EI-related.
  • 7% of leadership success is attributable to intellect; 93% comes from EI-related capabilities such as self-awareness, inspirational leadership, authenticity, emotional self-control and resilience.

Your Actions – Directions for taking the Emotional Intelligence Appraisal®:

We have purchased the book Emotional Intelligence 2.0 for every workshop participant and have included below your individual passcode, which will allow you to go online and take the self-assessment. We will give you the hard copy of your book at registration. During the workshop, we will use this report to discuss ways to develop and maximize your emotional intelligence.

Plan about 20 minutes to take the assessment and 30 minutes to read through your results.

  1. Go to
  2. Click on Take the Test.
  3. Use your personal code (included in a separate email after you register, contact Katy McQuiston for more information, design (73).jpg
  4. Type in your code and click submit.
  5. Type in your information and click begin survey.
  1. Complete the demographics questions, IF YOU WANT TO.
  2. Read through the introduction carefully, then click proceed to survey.
  3. At the end of the survey, you can schedule a reminder to retake the survey in 6 – 12 months to evaluate your progress.
  4. To see your results, click on Print and Save, then My Complete Repo
    to access your results. You will also receive an email with links to your report and passcode.  Save that email so you can access the other emotional intelligence tools at any time.
  5. Your results will open in a PDF. You can print a copy  and save it to your computer for future reference.
  6. Bring your printed report to the workshop.
  7. You will receive your hard copy of the book, Emotional Intelligence 2.0 at the 2016 Summer Leadership Conference. Books will be available at the registration desk.



About cccwomensboard

The Car Care Council Women’s Board is comprised of auto care professionals dedicated to providing opportunities, education and career leadership to women in the auto care industry.
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